There are times when getting what you truly need or want will require you to engage in one or several difficult conversations. This book will enable you to identify, prepare and engage in the kind of challenging conversations that could make all the difference to your most important relationships, business, key projects and personal sanity! Whether you are having to give difficult feedback, end a relationship or get the executive team to discuss an un-discussable issue then "Vital Conversations" will act as your personal difficult conversations coach.

An invaluable addition to the difficult conversation arena. If you read one development book this year make it this one!"

--Malcolm Stern, Channel 4 presenter, psychotherapist and specialist in conflict resolution

• How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want
• Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition: Tools for Resolving Violated Expectations, ... and Bad Behavior, Second Edition AUDIO
• Thanks for the Feedback: The Science and Art of Receiving Feedback Well
• Negotiation Mastery
• Just Listen: Discover the Secret to Getting Through to Absolutely Anyone